Refund policy
Last Updated: 14 August 2026
This Cancellation, Return & Refund Policy explains the rules applicable to orders placed through www.thegorlife.com, operated by GOR GLOBAL, a sole proprietorship business.
GOR is a human-performance brand operating across:
- GOR VITAL
- GOR VEDA
- GOR ACTIVE
- GOR GEAR
- GOR TECH
- GOR AQUATIC
We want the purchase experience to be straightforward, so this policy explains when an order can be cancelled, when a product can be returned or replaced, and how refunds are handled.
This policy is subject to applicable Indian consumer-protection laws. The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce retail and contain provisions concerning consumer interests, product representations and refunds in specified circumstances. (Consumer Affairs)
1. CANCELLATION OF ORDERS
You may request cancellation of an order as soon as possible after placing it.
Cancellation requests should be sent to:
Email: Rahool@thegorlife.com
Please include:
- Order number
- Customer name
- Mobile number
- Email address
- Reason for cancellation, if applicable
Cancellation before dispatch
If your cancellation request is received before the order has been processed for dispatch, we will generally attempt to cancel the order.
If payment has already been received, the eligible amount will be refunded through the applicable payment method.
Cancellation after dispatch
Once an order has been dispatched, cancellation may no longer be possible.
In such cases, the customer may need to follow the applicable return/refund process.
2. WHEN GOR MAY CANCEL AN ORDER
GOR may cancel an order where reasonably necessary, including circumstances such as:
- Product becoming unavailable
- An obvious pricing error
- An obvious product-description error
- Payment failure
- Suspected fraudulent activity
- Incorrect or unverifiable customer information
- Delivery being unavailable to the specified location
- Regulatory or legal restrictions
- A technical error affecting the order
- Other circumstances requiring cancellation under applicable law
If GOR cancels an order for which payment has already been received, the eligible amount will be refunded.
3. RETURN ELIGIBILITY
Return eligibility depends on the nature of the product.
For hygiene, safety and product-integrity reasons, opened, used or tampered consumable products may not be eligible for return, subject to applicable law.
This may include:
- Protein powders
- Creatine
- Nutritional supplements
- Capsules
- Herbal products
- Beverages
- Food products
- Other consumable products
For non-consumable products such as eligible apparel, gear, accessories or technology products, returns may be available subject to the specific product's return conditions.
Where a product is defective, damaged, incorrect or otherwise qualifies for a remedy under applicable law, GOR will assess the issue and provide an appropriate remedy.
4. DAMAGED PRODUCTS
If your order arrives damaged, please contact us as soon as reasonably possible.
We may request:
- Order number
- Photographs of the outer package
- Photographs of the shipping label
- Photographs of the damaged product
- Unboxing video, where available
- Description of the damage
Please retain the original packaging until the matter has been resolved.
This information may be necessary for us to investigate the matter with our logistics partner.
5. WRONG PRODUCT RECEIVED
If you receive a product different from the product ordered, contact us as soon as possible.
Please provide:
- Order number
- Photograph of the product received
- Photograph of the shipping label
- Description of the issue
After verification, GOR may arrange an appropriate remedy, which may include:
- Replacement with the correct product
- Return of the incorrect product
- Refund, where applicable
6. MISSING ITEMS
If an item appears to be missing from your order, please contact us promptly.
We may investigate:
- Order records
- Packing records
- Shipment information
- Courier information
If we determine that an item was incorrectly omitted from your order, we may arrange a replacement or other appropriate remedy.
7. OPENED OR USED PRODUCTS
For consumable products, customers should check the product before opening the seal.
Once a consumable product has been:
- Opened
- Unsealed
- Used
- Partially consumed
- Tampered with
it may not be eligible for a change-of-mind return or refund, subject to applicable law.
This restriction exists primarily for product safety, hygiene and quality-control reasons.
This does not limit any statutory rights you may have in relation to defective, damaged, unsafe, counterfeit or incorrectly supplied products.
8. CHANGE-OF-MIND RETURNS
A change-of-mind return means that the customer simply decides they no longer want the product after purchase.
GOR may accept change-of-mind returns for eligible non-consumable products where the product:
- Has not been used
- Has not been damaged
- Is in its original condition
- Includes original packaging where applicable
- Is accompanied by proof of purchase
Consumable products may not be eligible for change-of-mind returns once dispatched or opened.
Any product-specific return conditions displayed at the time of purchase will also apply.
9. REFUND ELIGIBILITY
A refund may be available in circumstances including:
- Order cancellation before dispatch
- Product unavailable after payment
- Incorrect product supplied
- Eligible damaged product
- Eligible defective product
- Approved return
- Failed fulfilment
- Other circumstances where a refund is required under applicable law
Refund eligibility will be determined based on the circumstances of the order and applicable law.
10. REFUND PROCESS
Once a refund is approved, we will initiate the refund through the applicable payment method or refund mechanism.
The time required for the refunded amount to appear in your account may depend on:
- Payment method
- Bank
- Card issuer
- Payment gateway
- Financial institution
- Other payment-processing factors
GOR does not control the processing time of third-party financial institutions.
11. SHIPPING CHARGES AND REFUNDS
Where an order is cancelled or refunded because of a GOR error, defective product, incorrect product or other circumstance for which GOR is responsible, applicable shipping charges may also be refunded as required by law or based on the circumstances.
Where a customer requests a return for reasons unrelated to a defect, incorrect product or GOR error, shipping or return costs may be treated differently depending on the product and applicable return terms.
Any applicable charges will be communicated where reasonably possible.
12. RETURN SHIPPING
Where GOR approves a return, we may:
- Arrange a reverse pickup
- Provide return instructions
- Ask the customer to ship the product
- Provide another appropriate return method
The applicable return process may vary according to the product, location and reason for return.
Customers should not independently ship products back to GOR without first contacting us unless our return instructions specifically require this.
13. REFUNDS FOR FAILED DELIVERY
If an order cannot be delivered because of circumstances attributable to the customer, such as:
- Incorrect address
- Incorrect PIN code
- Incomplete address
- Customer repeatedly unavailable
- Customer refusing delivery
the order may be returned to GOR by the logistics provider.
If the customer requests re-shipment, additional shipping charges may apply where permitted.
If a refund is requested instead, GOR will assess the circumstances and process any eligible refund according to applicable policy and law.
14. PROMOTIONAL PRODUCTS AND FREE GIFTS
Orders containing promotional products, free gifts, bundles or special offers may be subject to additional conditions.
Where a refund or return is approved for an order containing a promotional benefit, GOR may require the promotional product or free gift to be returned where appropriate.
The applicable promotional terms will govern where they differ from the standard return conditions.
15. SALE AND CLEARANCE PRODUCTS
Products sold as part of a sale, clearance, launch promotion or special offer may have specific return conditions.
Any such conditions will be displayed on the relevant product page or communicated at checkout.
Nothing in a sale or clearance condition is intended to remove statutory consumer rights that cannot legally be excluded.
16. EXCHANGES
Where an exchange is available, it may be subject to:
- Product availability
- Product condition
- Size availability
- Colour availability
- Product-specific restrictions
For consumable products, exchanges may generally not be available once the product has been opened or used, subject to applicable law.
17. PRODUCT-SPECIFIC POLICIES
Certain GOR products may have specific return or refund conditions because of their nature.
For example:
GOR VITAL / GOR VEDA
Consumable nutritional, herbal and wellness products may have stricter return conditions for safety and hygiene.
GOR ACTIVE
Apparel may have size, condition and hygiene requirements for returns.
GOR GEAR
Gear may be subject to product-specific condition and warranty requirements.
GOR TECH
Technology products may be subject to specific warranty, replacement and troubleshooting procedures.
GOR AQUATIC
Aquatic products may have product-specific safety, usage, warranty and return conditions.
Where a product-specific policy applies, it will be displayed on the relevant product page or supplied with the product.
18. WARRANTY AND DEFECTIVE PRODUCTS
Certain GOR products may carry a manufacturer's warranty or GOR warranty.
Where applicable, the warranty terms will be communicated with the product or on the relevant product page.
A warranty may cover manufacturing defects but may not cover damage caused by:
- Misuse
- Negligence
- Improper installation
- Accidental damage
- Normal wear and tear
- Unauthorised modification
- Failure to follow product instructions
The applicable product warranty will govern where one exists.
19. HOW TO REQUEST A RETURN, REFUND OR CANCELLATION
Contact:
GOR GLOBAL
Email: Rahool@thegorlife.com
Address:
51/52 Annexe Mall
Off Western Express Highway
Borivali East
Mumbai - 400066
India
Please use one of the following email subjects:
“Order Cancellation Request”
“Return Request”
“Refund Request”
“Damaged Product”
“Wrong Product Received”
Please include your order number in all requests.
20. FRAUDULENT OR ABUSIVE CLAIMS
GOR reserves the right to investigate return and refund requests.
We may decline a request where there is reasonable evidence of:
- Fraud
- Product tampering
- Repeated abusive returns
- False claims
- Misuse of promotional offers
- Intentional damage
- Other unlawful or abusive conduct
Any such action will remain subject to applicable consumer-protection law.
21. CONSUMER RIGHTS
Nothing in this policy is intended to exclude, restrict or override any consumer right or remedy that cannot legally be excluded under applicable Indian law.
The Consumer Protection (E-Commerce) Rules, 2020 require e-commerce entities to comply with applicable consumer-protection obligations, including provisions concerning goods that do not match advertised or agreed specifications and specified circumstances involving refunds. (Consumer Affairs)
Where applicable law provides a consumer with a right that is more favourable than a provision in this policy, the applicable legal right will prevail.
22. CHANGES TO THIS POLICY
GOR may update this Cancellation, Return & Refund Policy from time to time to reflect:
- Changes in our products
- Changes in our fulfilment process
- Changes in payment or logistics providers
- Changes in applicable law
- Changes in our business practices
The latest version will be published on www.thegorlife.com.
The “Last Updated” date at the top of this policy indicates when it was most recently revised.
23. CONTACT US
GOR GLOBAL
Business Structure: Sole Proprietorship
Brand: GOR
Address:
51/52 Annexe Mall
Off Western Express Highway
Borivali East
Mumbai - 400066
India
Website:
www.thegorlife.com
Email:
Rahool@thegorlife.com
GOR GLOBAL
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