Terms of service

Last Updated: 14 August 2026

Welcome to www.thegorlife.com, the official online store of GOR, a human-performance brand operated by GOR GLOBAL, a sole proprietorship business.

These Terms & Conditions (“Terms”) govern your access to and use of the Website, including browsing, purchasing products, creating an account, submitting reviews, and interacting with any services or content made available through the Website.

By accessing or using the Website, or placing an order through it, you agree to these Terms. If you do not agree with these Terms, please do not use the Website.

GOR operates across six human-performance verticals:

  • GOR VITAL
  • GOR VEDA
  • GOR ACTIVE
  • GOR GEAR
  • GOR TECH
  • GOR AQUATIC

These Terms apply to products and services offered through any of these verticals through the Website, as applicable.

1. ABOUT GOR

The Website is operated by:

GOR GLOBAL
Business Structure: Sole Proprietorship
Brand: GOR

Address:
51/52 Annexe Mall
Off Western Express Highway
Borivali East
Mumbai - 400066
India

Email: Rahool@thegorlife.com

Website: www.thegorlife.com

GOR is a human-performance brand developing products and experiences intended to support performance, movement, wellness, recovery, lifestyle and related areas.

2. ELIGIBILITY TO USE THE WEBSITE

You may use the Website only if you are legally capable of entering into a binding agreement under applicable law.

If you are under the applicable legal age to purchase a particular product, you should use the Website only with the involvement and supervision of a parent or legal guardian where permitted.

Certain GOR products may have specific age, usage or regulatory requirements. Such requirements may be stated on the applicable product page, packaging or accompanying instructions.

3. WEBSITE USE

You agree to use the Website only for lawful purposes.

You must not:

  • Use the Website for fraudulent or unlawful purposes
  • Attempt to gain unauthorised access to the Website or its systems
  • Interfere with Website security
  • Introduce malware, viruses or other harmful code
  • Scrape or systematically copy Website content without permission
  • Attempt to disrupt Website operations
  • Impersonate another person or entity
  • Provide false or misleading information
  • Use the Website to violate another person's rights
  • Use GOR's intellectual property without permission

We reserve the right to suspend or restrict access to the Website where we reasonably believe these Terms have been violated.

4. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications, ingredients, nutritional information, colours, dimensions and other product information displayed on the Website are accurate.

However, certain characteristics may vary due to:

  • Screen and display settings
  • Photography and lighting
  • Manufacturing variations
  • Packaging updates
  • Product reformulations
  • Supplier or regulatory requirements

Product packaging supplied with your order may differ from images displayed on the Website where packaging has been updated.

The information on the Website should not be interpreted as a guarantee that a product will achieve a particular individual result.

5. NUTRITION, SUPPLEMENTS AND WELLNESS PRODUCTS

Certain GOR products may include nutritional supplements, foods, beverages, herbal products, wellness products or other products intended for human consumption or use.

Product information is provided for general informational purposes.

You should:

  • Read the product label before use
  • Follow the recommended serving or usage instructions
  • Observe applicable warnings
  • Check ingredients and allergen information before purchase
  • Stop using a product if you experience an adverse reaction
  • Consult a qualified healthcare professional where appropriate

GOR products are not intended to diagnose, treat, cure or prevent any disease unless expressly permitted and stated in accordance with applicable law.

Individual results may vary.

Do not exceed the recommended serving or usage instructions unless specifically directed by a qualified professional.

If you are pregnant, breastfeeding, taking medication, have a medical condition, or have concerns regarding a particular ingredient, consult an appropriate healthcare professional before using a product.

6. PRODUCT AVAILABILITY

Products displayed on the Website are subject to availability.

We reserve the right to:

  • Limit quantities
  • Discontinue products
  • Change formulations
  • Change packaging
  • Change product specifications
  • Restrict purchases
  • Correct product information
  • Remove products from the Website

A product appearing on the Website does not guarantee that it will remain available.

7. PRICES

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

Prices may include applicable taxes where required and may be displayed with applicable tax information at checkout.

The final amount payable will be shown before you complete your purchase.

Prices may change without prior notice.

A price change will not affect an order that has already been successfully accepted and confirmed, except where permitted by law or where an obvious pricing error has occurred.

8. PROMOTIONAL PRICING AND OFFERS

GOR may occasionally offer:

  • Discounts
  • Promotional codes
  • Bundles
  • Limited-time offers
  • Launch offers
  • Free-product promotions
  • Cashback or other promotional benefits

Promotional offers may have additional terms, including:

  • Start and end dates
  • Product restrictions
  • Minimum order values
  • Usage limits
  • One-code-per-order restrictions
  • Customer eligibility requirements

Unless expressly stated otherwise, promotions cannot be combined.

GOR reserves the right to withdraw or modify a promotion where permitted by law.

9. ORDER PLACEMENT

When you place an order, you are making an offer to purchase the selected products subject to these Terms.

After placing an order, you may receive an order acknowledgement.

An acknowledgement does not necessarily mean that GOR has accepted the order.

An order is considered accepted when we confirm the order for fulfilment or dispatch, subject to applicable law.

We may decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable
  • There is an obvious pricing or product-description error
  • Payment cannot be verified
  • Fraudulent or suspicious activity is detected
  • Shipping cannot be completed
  • The order violates applicable law
  • A promotional offer has been misused

Where an accepted order is cancelled by GOR and payment has already been received, the applicable amount will be refunded in accordance with our refund policy and applicable law.

10. CUSTOMER INFORMATION

You are responsible for ensuring that information provided during checkout is accurate and complete.

This includes:

  • Name
  • Mobile number
  • Email address
  • Shipping address
  • Billing information
  • Other information required to fulfil the order

GOR is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you notice an error after placing an order, contact us as soon as possible.

11. PAYMENT

Payments may be processed through third-party payment service providers.

Available payment methods may include, depending on availability:

  • Credit cards
  • Debit cards
  • UPI
  • Net banking
  • Wallets
  • Other payment methods supported at checkout

Payment providers may have their own terms and privacy policies.

GOR does not guarantee the availability of any particular payment method at all times.

12. SHIPPING AND DELIVERY

GOR may ship products to locations supported by our logistics partners and Website checkout.

Estimated delivery timelines displayed on the Website are estimates and may vary due to:

  • Location
  • Courier availability
  • Weather
  • Public holidays
  • Operational disruptions
  • Incorrect address information
  • Regulatory restrictions
  • Force majeure events

Once an order has been handed over to the applicable delivery partner, tracking information may be provided where available.

A delivery delay does not automatically constitute a breach of these Terms where the delay results from circumstances outside GOR's reasonable control.

13. DELIVERY INSPECTION

Customers are encouraged to inspect packages upon delivery.

If a package appears significantly damaged, tampered with or opened, please document the condition of the package and contact GOR as soon as reasonably possible.

For damaged, incorrect or missing products, we may request:

  • Photographs
  • Unboxing video
  • Order details
  • Packaging information
  • Other reasonable evidence required to investigate the issue

This helps us investigate claims with our logistics and fulfilment partners.

14. RETURNS, REFUNDS AND REPLACEMENTS

Returns, refunds and replacements are subject to GOR's applicable Shipping, Return & Refund Policy, product-specific conditions and applicable law.

Certain products may not be eligible for return because of their nature, including products where health, hygiene, safety or regulatory considerations make resale inappropriate.

For consumable, nutritional or supplement products, returns may be restricted where the product has been opened, used, damaged or tampered with.

Where a product is defective, damaged in transit, incorrect or otherwise eligible for a remedy under applicable law, GOR will assess the issue and provide an appropriate remedy.

Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be excluded.

15. CANCELLATION

You may request cancellation of an order by contacting GOR as soon as possible after placing it.

Cancellation may not be possible once an order has entered fulfilment, been packed or been handed to the delivery provider.

Where cancellation is accepted, any applicable refund will be processed through the relevant payment method or according to the applicable refund procedure.

16. USER ACCOUNTS

Where the Website allows customer accounts, you are responsible for maintaining the confidentiality of your login credentials.

You agree to:

  • Provide accurate information
  • Keep your credentials confidential
  • Notify us of unauthorised account access
  • Avoid sharing your account credentials

You are responsible for activity occurring through your account unless caused by circumstances for which you are not responsible.

GOR may suspend or terminate an account where reasonably necessary for security, fraud prevention or violation of these Terms.

17. REVIEWS, RATINGS AND USER CONTENT

If the Website allows you to submit reviews, ratings, photographs, comments or other content (“User Content”), you agree that:

  • Your content must be truthful and based on your genuine experience
  • You must not submit unlawful, abusive, defamatory or misleading content
  • You must not impersonate another person
  • You must not submit malicious code
  • You must not infringe another person's intellectual-property rights
  • You must not submit confidential information belonging to another person

By submitting User Content, you grant GOR a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, adapt and publish that content in connection with GOR's business, marketing and Website, subject to applicable law.

You remain responsible for the content you submit.

GOR reserves the right to remove content that violates these Terms or applicable law.

18. INTELLECTUAL PROPERTY

All content on the Website, including:

  • GOR logos
  • Brand names
  • Product names
  • Product designs
  • Packaging designs
  • Photographs
  • Videos
  • Graphics
  • Illustrations
  • Text
  • Website layouts
  • Icons
  • Marketing material
  • Product descriptions
  • Other original content

is owned by or licensed to GOR and may be protected by intellectual-property laws.

The names GOR, GOR VITAL, GOR VEDA, GOR ACTIVE, GOR GEAR, GOR TECH, GOR AQUATIC, and individual GOR product names may constitute trademarks or brand assets of GOR or its licensors.

You may not reproduce, modify, distribute, sell, commercially exploit or otherwise use GOR intellectual property without prior written permission.

19. THIRD-PARTY SERVICES

The Website may use or integrate third-party services, including:

  • Shopify
  • Payment providers
  • Shipping providers
  • Analytics services
  • Advertising platforms
  • Communication providers
  • Customer-support services
  • Social-media services
  • Other technology providers

Third-party services may have their own terms and policies.

GOR is not responsible for the independent acts, omissions, policies or practices of third-party service providers, except to the extent required by applicable law.

20. LINKS TO THIRD-PARTY WEBSITES

The Website may contain links to websites or services operated by third parties.

These links are provided for convenience.

GOR does not necessarily endorse or control those websites and is not responsible for their:

  • Content
  • Availability
  • Security
  • Privacy practices
  • Terms
  • Products or services

You access third-party websites at your own risk.

21. HEALTH AND PERFORMANCE DISCLAIMER

GOR is a human-performance brand.

Information presented on the Website concerning nutrition, fitness, recovery, performance, wellness or lifestyle is intended for general informational purposes.

Such information should not be treated as personalised medical advice.

No product or information on the Website should be relied upon as a substitute for professional medical, nutritional, fitness or other qualified advice where such advice is appropriate.

Individual responses to products and training or lifestyle practices may differ.

22. NO GUARANTEE OF RESULTS

GOR does not guarantee that the use of any particular product will produce a specific result.

Results may depend on factors including:

  • Individual physiology
  • Diet
  • Training
  • Sleep
  • Lifestyle
  • Existing health conditions
  • Consistency of use
  • Other individual factors

Testimonials, reviews and customer experiences displayed on the Website represent individual experiences and should not be understood as a guarantee of similar results.

23. ACCURACY OF INFORMATION

We make reasonable efforts to keep Website information accurate and current.

However, occasional errors may occur.

GOR reserves the right to correct:

  • Typographical errors
  • Pricing errors
  • Product descriptions
  • Nutritional information
  • Availability information
  • Promotional information
  • Other Website errors

Where an error materially affects an order, we will take appropriate steps in accordance with applicable law.

24. WEBSITE AVAILABILITY

We aim to keep the Website available and functional.

However, we do not guarantee that the Website will:

  • Always be available
  • Be uninterrupted
  • Be error-free
  • Be free from viruses or harmful components
  • Always contain current information

The Website may occasionally be unavailable because of:

  • Maintenance
  • Updates
  • Technical problems
  • Hosting issues
  • Security incidents
  • Third-party service interruptions
  • Circumstances beyond our reasonable control

25. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, GOR will not be responsible for indirect, incidental, special or consequential losses arising from your use of the Website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms is intended to restrict statutory consumer rights.

26. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless GOR GLOBAL and its representatives from claims, losses, liabilities, damages, costs and expenses arising from:

  • Your unlawful use of the Website
  • Your violation of these Terms
  • Your infringement of another person's rights
  • Fraudulent activity associated with your use of the Website
  • User Content submitted by you

This provision does not apply to the extent that the claim results from GOR's own unlawful conduct or liability that cannot legally be transferred to you.

27. FORCE MAJEURE

GOR will not be responsible for delay or failure to perform an obligation where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters
  • Fire
  • Flood
  • Epidemics or pandemics
  • War
  • Civil unrest
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Internet or telecommunications failures
  • Power failures
  • Cybersecurity incidents
  • Supply-chain disruptions
  • Acts of God
  • Other circumstances beyond reasonable control

Where reasonably possible, we will take steps to minimise the impact of such events.

28. SUSPENSION OR TERMINATION

GOR may suspend, restrict or terminate access to the Website where reasonably necessary, including where:

  • These Terms are violated
  • Fraud is suspected
  • Security is threatened
  • The Website is being abused
  • Required by law
  • Necessary to protect GOR, customers or third parties

Termination or suspension does not affect rights or obligations that arose before the suspension or termination.

29. PRIVACY

Your use of the Website is also governed by our Privacy Policy, which explains how GOR collects, uses, stores and shares personal information.

Our Privacy Policy forms part of these Terms by reference.

30. CHANGES TO THESE TERMS

GOR may update these Terms from time to time.

Changes may be made to reflect:

  • New products
  • New services
  • Website changes
  • Business changes
  • Changes to technology
  • Changes to applicable law
  • Changes to our policies

The latest version will be published on the Website.

The “Last Updated” date at the top of this document indicates when the Terms were most recently revised.

Your continued use of the Website after updated Terms are published constitutes acceptance of the updated Terms, subject to applicable law.

31. GOVERNING LAW

These Terms are governed by the laws of India.

Nothing in these Terms prevents a consumer from exercising rights available under applicable consumer-protection legislation.

The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce entities, including inventory-model e-commerce, and contain requirements concerning consumer protection, information, grievance handling and certain order/refund practices. (Consumer Affairs)

32. DISPUTES

We encourage customers to contact GOR first so that we can attempt to resolve any issue promptly.

If a dispute cannot be resolved directly, it may be addressed through the appropriate legal or consumer-redressal mechanism available under applicable Indian law.

Nothing in these Terms is intended to prevent a consumer from exercising a statutory right to approach an appropriate consumer forum or other competent authority.

33. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally possible.

The remaining provisions will continue to apply.

34. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy and other policies expressly incorporated into them, constitute the terms governing your use of the Website and your relationship with GOR in relation to Website transactions.

If there is a conflict between these Terms and a product-specific policy, the product-specific policy will apply to the extent of that conflict.

35. CONTACT US

For questions concerning these Terms, orders, products, returns or other Website matters, contact:

GOR GLOBAL

Business Structure: Sole Proprietorship
Brand: GOR

Address:
51/52 Annexe Mall
Off Western Express Highway
Borivali East
Mumbai - 400066
India

Website:
www.thegorlife.com

Email:
Rahool@thegorlife.com

For legal or Terms-related enquiries, please use “Terms & Conditions Enquiry” as the subject of your email.

GOR GLOBAL

BECOME MORE.