Shipping policy
Last Updated: 14 August 2026
This Shipping Policy explains how GOR GLOBAL, a sole proprietorship business operating the GOR human-performance brand, processes and delivers orders placed through www.thegorlife.com.
GOR operates across six verticals:
- GOR VITAL
- GOR VEDA
- GOR ACTIVE
- GOR GEAR
- GOR TECH
- GOR AQUATIC
This policy applies to products purchased through the GOR online store, subject to any product-specific shipping restrictions displayed at checkout.
1. ORDER PROCESSING
Orders are processed after successful payment and order confirmation.
We aim to process orders as quickly as reasonably possible.
Order processing may be affected by:
- Order volume
- Product availability
- Verification requirements
- Public holidays
- Weekends
- Technical issues
- Unforeseen operational circumstances
An order confirmation indicates that we have received your order. It does not necessarily mean that the order has been dispatched.
Once your order has been dispatched, you may receive shipping or tracking information where available.
2. SHIPPING LOCATIONS
GOR currently ships to locations within India where delivery is supported by our logistics partners.
Availability of delivery may vary depending on:
- PIN code
- Product
- Courier availability
- Product size or weight
- Regulatory restrictions
- Other logistical considerations
If delivery to your location is unavailable, this may be indicated during checkout or communicated by our customer-support team.
3. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping charges may vary based on:
- Delivery location
- Order value
- Product type
- Package size or weight
- Promotional offers
Where GOR offers free shipping, the applicable eligibility conditions will be displayed on the Website or during checkout.
4. ESTIMATED DELIVERY TIME
Estimated delivery timelines will be displayed where applicable during checkout or communicated after your order is placed.
Delivery times may vary depending on your location and the logistics provider.
The estimated delivery period is not a guaranteed delivery date unless expressly stated otherwise.
Delivery may take longer because of:
- Weather conditions
- Public holidays
- Courier delays
- Transportation disruptions
- High-volume periods
- Incorrect or incomplete address information
- Remote delivery locations
- Government or regulatory restrictions
- Events outside GOR's reasonable control
5. ORDER TRACKING
Where tracking is available, GOR or its logistics partner may provide tracking information through:
- SMS
- Your customer account
- Other available communication channels
Tracking information may take some time to become active after an order has been dispatched.
If tracking information appears delayed or does not update for a reasonable period, please contact us.
6. DELIVERY ADDRESS
Customers are responsible for providing an accurate and complete delivery address.
Please check the following before completing your order:
- Full name
- House/building number
- Street/area
- City
- State
- PIN code
- Mobile number
- Any relevant delivery instructions
GOR is not responsible for delays or failed deliveries resulting from incorrect, incomplete or inaccurate information supplied by the customer.
If you notice an error in your delivery address after placing an order, contact us immediately.
We will attempt to update the address where operationally possible, but we cannot guarantee that an address can be changed once an order has entered fulfilment or been dispatched.
7. DELIVERY ATTEMPTS
Our logistics partners may make one or more delivery attempts depending on their operating procedures.
A delivery may fail because:
- Nobody is available to receive the package
- The address is incorrect
- The customer cannot be contacted
- The customer refuses delivery
- The location is inaccessible
- The PIN code is not serviceable
- Other circumstances prevent delivery
If a shipment is returned to GOR because delivery could not be completed, additional shipping charges may apply if the customer requests that the order be shipped again, subject to applicable law.
8. DAMAGED OR TAMPERED PACKAGES
We recommend inspecting the package when it is delivered.
If the package appears:
- Damaged
- Opened
- Tampered with
- Wet
- Severely crushed
- Otherwise compromised
please document the condition of the package and contact GOR as soon as possible.
Where appropriate, we may request:
- Photographs of the package
- Photographs of the shipping label
- Photographs of the product
- An unboxing video
- Order details
- Other information reasonably necessary to investigate the issue
This information may be required to investigate the issue with our logistics or fulfilment partners.
9. WRONG, MISSING OR DAMAGED PRODUCTS
If you receive:
- The wrong product
- A missing product
- A damaged product
- A product that appears to have been damaged during transit
please contact us as soon as possible after delivery.
Please provide your:
Order number
Name
Contact details
Description of the issue
Relevant photographs or video
We will review the issue and, where appropriate, arrange a replacement, refund or other applicable remedy in accordance with our Return & Refund Policy and applicable law.
10. PRODUCT-SPECIFIC SHIPPING RESTRICTIONS
Certain GOR products may be subject to specific shipping requirements or restrictions.
These may apply because of:
- Product characteristics
- Applicable laws
- Transportation requirements
- Location restrictions
- Courier limitations
- Regulatory requirements
Where applicable, such restrictions will be communicated on the relevant product page or during checkout.
11. MULTIPLE PRODUCTS IN ONE ORDER
If an order contains multiple products, GOR may ship them:
- Together in one shipment, or
- Separately in multiple shipments
This may depend on product availability, warehouse fulfilment and logistics considerations.
If products are shipped separately, you may receive separate tracking information.
12. PRE-ORDERS AND OUT-OF-STOCK PRODUCTS
Where a product is offered as a pre-order, the expected dispatch or delivery timeframe will be communicated on the relevant product page or during checkout.
Pre-order timelines may change because of manufacturing, supply-chain or logistical circumstances.
If an order contains both available and pre-order products, GOR may decide to ship the available products separately where operationally appropriate.
13. DELIVERY DELAYS
GOR works with third-party logistics providers and cannot control every aspect of the delivery process.
A shipment may be delayed because of circumstances including:
- Courier operational issues
- Severe weather
- Natural disasters
- Transportation disruptions
- Strikes
- Public emergencies
- Government restrictions
- High shipment volumes
- Incorrect customer information
- Remote-location delivery challenges
- Other circumstances beyond GOR's reasonable control
We will make reasonable efforts to assist customers with delayed shipments.
14. FAILED OR RETURNED DELIVERIES
If a courier returns an order to GOR because delivery could not be completed, we may contact the customer regarding the next steps.
Depending on the circumstances, the customer may be offered:
- Re-delivery
- Refund
- Another appropriate remedy
Any re-shipping charges, where applicable, will be communicated before re-dispatch.
Refunds will be handled according to our Return & Refund Policy and applicable law.
15. INTERNATIONAL SHIPPING
Unless expressly stated otherwise on the Website, GOR currently offers shipping within India only.
International shipping may be introduced in the future.
If international shipping becomes available, additional terms may apply, including:
- Customs duties
- Import taxes
- Local regulatory requirements
- Customs clearance
- International shipping charges
- Destination-country restrictions
Any such charges or requirements will be the responsibility of the customer where applicable under law.
16. SHIPPING AND DELIVERY COMMUNICATIONS
By placing an order, you may receive transactional communications necessary to fulfil your purchase, including:
- Order confirmation
- Payment confirmation
- Dispatch notification
- Tracking information
- Delivery updates
- Delivery-related communications
These communications are service-related and may be sent even if you have opted out of promotional marketing communications.
17. CONTACT US
For questions regarding shipping, delivery, tracking or an order, please contact:
GOR GLOBAL
Business Structure: Sole Proprietorship
Brand: GOR
Address:
51/52 Annexe Mall
Off Western Express Highway
Borivali East
Mumbai - 400066
India
Website:
www.thegorlife.com
Email:
Rahool@thegorlife.com
For shipping enquiries, please use “Shipping Enquiry” as the email subject and include your order number where applicable.
18. CHANGES TO THIS SHIPPING POLICY
GOR may update this Shipping Policy from time to time to reflect:
- Changes to our logistics partners
- Changes to delivery areas
- Changes to shipping charges
- Changes to our fulfilment process
- Changes to applicable law
- Changes to our products or business
The latest version will always be published on this page.
The “Last Updated” date indicates when this policy was most recently revised.
GOR GLOBAL
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